Help, glossary and questions for a first Kakobuy Spreadsheet order
Where Kakobuy's own help lives, the words you will meet on order screens, short answers to common questions, and who writes this guide.
Where Kakobuy's own help lives
Kakobuy hides its help centre under More functions in the header; the menu has exactly one item, Help Center. The help centre groups articles under Types of services, After-Sale Service, Account Assets, Value-added service, Distribution and User notices. Every price on this site links back to one of those articles by number.
For anything not covered, the live chat is staffed on weekdays from 9:00 to 18:30 UK time, and email goes to [email protected]. Business enquiries have a separate address and are not answered as support.
Glossary of the words on your order screens
Order screens mix English labels with order codes. These are the ones every first order meets.
| Term | What it means on Kakobuy |
|---|---|
| OG number | A commodity order, one per listing. Priority purchase and storage extension are charged per OG. |
| S number | A parcel. Pre-packing can be bought against an S number after submission. |
| Stocked in / In storage | The item has reached the warehouse. The stock-in time matters for eligible return deadlines and the separate storage clock. |
| QC photos | The inspection photos in your warehouse list. Appearance only. |
| Fill & Buy | The manual order form for links the automatic reader cannot read. |
| Waybill | The parcel submission form: address, line, packing, insurance, declaration. |
| Volume weight | L x W x H in cm divided by 5000 to 8000; the larger of this and actual weight is charged. |
| Tax-inclusive or tax-free-labelled line | A line with specific tax-handling terms. Check destination, goods and value eligibility; the label does not remove customs requirements. |
| Shortfall | An extra payment requested when a seller raises the price or delivery fee after you pay. |
| GL / RL | Community shorthand for green light (keep it) and red light (return it) after QC photos. |
Questions first-time buyers ask
Can I change an order after submitting it
Only partly. Amendments depend on order status and seller agreement; manual Fill & Buy orders have stricter restrictions. Write the variant precisely before paying.
How long until my items reach the warehouse
Order review takes 3 to 5 working hours and the seller's delivery about 3 to 5 days, per Kakobuy's tutorial. Weekends and holidays stretch both.
Can I ship items from two orders together
Yes. Any items marked Can submit waybill can go in one parcel, which usually saves freight.
What if a seller says sold out but the listing is live
Listings often stay up after stock runs out, as the article below explains. Kakobuy double-checks with the seller; if the item really is gone, pick another seller.
Do I need the invitation code to sign up
No. The field is optional on the sign-up form.
Shopping notes before the first order
A short list, each tied to a decision. Top up only what this order needs, because top-up refunds wait two days and cost the handling fee (decision 2). Copy variant names exactly (decision 1). Buy one measurement photo for anything where fit decides (decision 4). Put a working phone number and, where your country needs one, a tax number in the address (decision 9). And keep the outer box until you have checked the contents (decision 10).
Kakobuy's return policy page asks you to photograph the goods and the packing when something arrives wrong, and to contact customer service with the photos. Do that inside 48 hours.
The people behind this first-order guide
The Kakobuy Spreadsheet First Order Guide is an independent guide at bestkakobuy.org. It is not operated by Kakobuy. Its purpose is to explain the choices in a first order using dated help pages, notices and interface examples.
Write to [email protected] with corrections. A correction that comes with a link to Kakobuy's own page is applied at the next review and noted on the updates page.
How facts are checked, and how the guide earns
Every price and rule on this site comes from Kakobuy's published help articles, notices and estimator, read on October 10, 2026. Where Kakobuy contradicts itself, both versions are shown side by side, as with the two signing deadlines and the two ¥8 charges. Third-party measurements, such as the exchange-rate markup, carry their measurement date and are labelled as independent.
Links to Kakobuy's sign-up page carry a referral code that can pay this guide a referral fee without changing your price. The guide separates service descriptions from the decision to use a particular agent.
Put it into practice
Send a support request with enough detail
- For an item issue, include the commodity order number, exact variant and a clear description of what differs. Attach the relevant QC photo or listing capture.
- For a parcel issue, include the parcel number, line, tracking event and evidence of damage or missing contents. Keep original files and packing until the case is closed.
- Never post account passwords, payment details, full addresses or unredacted labels in public communities. A public reply is not an official decision on your claim.